tag:heliospool-status.instatus.com,2005:/history HeliosPool Status - Incident history 2026-04-16T10:17:14.272+00:00 HeliosPool tag:heliospool-status.instatus.com,2005:Incident/cmo1brmvf02urf30d9adkzvrm 2026-04-16T10:17:14.272+00:00 2026-04-16T10:17:14.272+00:00 Issues with HeliosPool APAC Type: Incident

Affected Components: HeliosPool BCH (APAC)

Apr 16, 10:17:14 GMT+0
Monitoring - Hosting provider services are being restored and we are currently monitoring the result..

Apr 16, 10:17:15 GMT+0
Resolved - This incident has been resolved..

Apr 16, 14:18:26 GMT+0
Postmortem - Vendor Outage: **16.04.2026 12:05 pm (UTC+2) Disruption in Sydney** We are currently experiencing a disruption affecting services and network connectivity in Sydney. This issue is being treated as a top priority, and our technical team is actively investigating the root cause. The next update will be provided at 14:00 CEST. **\[UPDATE 16.04.2026 01:56 pm (UTC+2)\]** The disruption affecting services and network connectivity in Sydney has now been resolved. All systems are operating normally at this time. We will continue to monitor the situation closely to ensure stability and will provide further updates if necessary..

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